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Evidence Guide: BSBFLM309 - Support continuous improvement systems and processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBFLM309 - Support continuous improvement systems and processes

What evidence can you provide to prove your understanding of each of the following citeria?

Contribute to continuous improvement systems and processes

  1. Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative
  2. Communicate the organisation’s continuous improvement processes to individuals and teams
  3. Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes
Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate the organisation’s continuous improvement processes to individuals and teams

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and report specified outcomes

  1. Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved
  2. Apply continuous improvement techniques and processes to improve customer service
Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply continuous improvement techniques and processes to improve customer service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support opportunities for further improvement

  1. Communicate agreed recommendations for improvements in achieving the business plan to team members
  2. Document and use work performance to identify opportunities for further improvement
  3. Maintain records, reports and recommendations for improvement within the organisation’s systems and processes
Communicate agreed recommendations for improvements in achieving the business plan to team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and use work performance to identify opportunities for further improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain records, reports and recommendations for improvement within the organisation’s systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to continuous improvement systems and processes

1.1 Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams

1.3 Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes

2 Monitor and report specified outcomes

2.1 Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

2.2 Apply continuous improvement techniques and processes to improve customer service

3 Support opportunities for further improvement

3.1 Communicate agreed recommendations for improvements in achieving the business plan to team members

3.2 Document and use work performance to identify opportunities for further improvement

3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 Contribute to continuous improvement systems and processes

1.1 Actively encourage and support team members to participate in decision-making processes and to assume responsibility and exercise initiative

1.2 Communicate the organisation’s continuous improvement processes to individuals and teams

1.3 Effectively utilise mentoring and coaching to ensure that individuals/teams are able to support the organisation’s continuous improvement processes

2 Monitor and report specified outcomes

2.1 Utilise the organisation’s systems and technology to monitor team progress and to identify ways in which planning and operations could be improved

2.2 Apply continuous improvement techniques and processes to improve customer service

3 Support opportunities for further improvement

3.1 Communicate agreed recommendations for improvements in achieving the business plan to team members

3.2 Document and use work performance to identify opportunities for further improvement

3.3 Maintain records, reports and recommendations for improvement within the organisation’s systems and processes